FAQ (Frequently Asked Questions)

1. Where are you located?
We are based in Bakersfield, California, USA, and ship our products from our fulfillment locations to customers across the United States and select international destinations.

2. How long will my order take to arrive?

• USA: 2–5 business days with free shipping, or 2 days with our express option.

• International: 6–18 business days depending on your location and chosen shipping method.

3. Do you ship internationally?
Yes! We ship to a selection of countries worldwide. Shipping rates and delivery times vary depending on your location.

4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to follow your package’s journey online.

5. What if my order arrives damaged?
Contact us within 48 hours of delivery at help@chillsphere.shop with your order number and photos of the damage. We’ll resolve the issue quickly.

6. Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, contact us immediately so we can update the details before shipping.

7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods displayed at checkout.